At GamePutt, we strive to ensure that every guest enjoys their experience with us. If for any reason you are not completely satisfied with your visit, we are here to make things right. Please review our refund policy below for more details. Eligibility for Refunds: Ticket Purchases: If you’ve purchased tickets in advance and need to cancel, we offer a full refund if the cancellation is made at least 24 hours before your scheduled time. Cancellations made after this period may not be eligible for a refund. Event Bookings: For group or event bookings, refunds are available if you cancel at least 72 hours prior to the scheduled event. If the cancellation is made within 72 hours, a partial refund or credit may be offered, depending on the circumstances. Damaged or Defective Products: In the event of a defective product or damaged merchandise purchased at GamePutt, please reach out to our support team within 7 days of your purchase for a replacement or full refund. How to Request a Refund: To request a refund, please contact our customer support team via email or phone with the following details: Order number or proof of purchase Reason for the refund request Date of purchase or booking Our team will process your request as quickly as possible, and we’ll notify you once your refund has been approved. Please note that it may take 5-7 business days for refunds to appear on your original payment method. Exclusions: Gift Cards: Gift cards are non-refundable. Personalized Merchandise: Customized or personalized items are non-refundable unless they are defective or damaged upon receipt. Late Arrivals or No-Shows: Refunds are not provided for late arrivals or no-shows. If you cannot attend your reserved time, please contact us in advance to reschedule, and we will try to accommodate you. For any additional questions about our refund policy, feel free to reach out to our team. We're here to ensure your experience with GamePutt is always enjoyable.